Privacy Policy

1. Introduction

ShipTight (“we,” “our,” or “us”) operates the ShipTight.app website and related services (the “Service”). ShipTight is a quality assurance monitoring platform that automatically detects issues in web applications, such as broken checkout flows, silent form failures, and other functional defects.

This Privacy Policy explains how we collect, use, and protect information when you use our Service.

2. Information We Collect

Account Information. When you create an account, we collect your name, email address, and payment information (processed by our third-party payment provider).

Monitoring Data. When you install our monitoring script on your web application, we collect technical data necessary to detect issues, including: error logs, failed network requests, DOM interaction metadata, console errors, and page performance metrics. This data is collected from your web application’s environment and may include information about your end users’ browser sessions.

Usage Data. We automatically collect information about how you interact with our dashboard, including pages visited, features used, and timestamps.

Cookies and Similar Technologies. We use cookies and similar tracking technologies to maintain your session, remember your preferences, and improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Detect, analyze, and report issues in your web applications
• Send you alerts and notifications about detected issues
• Process transactions and send related billing information
• Respond to your requests and support inquiries
• Improve and develop new features for the Service
• Send product updates and marketing communications (you may opt out at any time)

4. End User Data

ShipTight acts as a data processor on behalf of our Customers (you) with respect to any data collected from your end users through the monitoring script. We do not sell, share, or use end user data for any purpose other than providing the Service to you. We do not build profiles of your end users or use their data for advertising.

You are responsible for ensuring that your use of ShipTight complies with your own privacy policy and applicable laws, including providing any necessary disclosures or obtaining any required consents from your end users.

5. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist us in operating the Service (e.g., hosting, payment processing, email delivery)
• Legal authorities when required by law, legal process, or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets, in which case you will be notified

6. Data Retention

We retain your account information for as long as your account is active. Monitoring data is retained according to your plan’s retention period and is deleted within 30 days of the retention window expiring or account closure, whichever comes first. You may request deletion of your data at any time by contacting us.

7. Security

We implement reasonable technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at the address below.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Children’s Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@shiptight.app
Website: https://shiptight.app