ShipTight.app — Effective Date: February 22, 2026
By accessing or using ShipTight.app and its related services (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you agree to these Terms on behalf of that organization and represent that you have the authority to do so. If you do not agree to these Terms, do not use the Service.
ShipTight is a quality assurance monitoring platform that automatically detects functional issues in web applications, such as broken checkout flows, silent form failures, and other defects. The Service operates by means of a monitoring script that you install on your web application(s), a dashboard for reviewing detected issues, and alert notifications delivered via email or other channels.
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
You agree to use the Service only for its intended purpose of monitoring your own web applications. You may not:
You are solely responsible for:
Your Data. You retain all rights to the data collected from your web applications through the Service (“Customer Data”). We do not claim ownership of your Customer Data.
Our Use of Your Data. We process Customer Data solely to provide and maintain the Service. We may use anonymized and aggregated data that does not identify you or your end users to improve the Service, develop new features, and generate industry benchmarks or insights.
Data Handling. Our collection and use of data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
The Service, including its software, design, documentation, and all related intellectual property, is and remains the property of ShipTight. These Terms do not grant you any rights to our trademarks, branding, or other intellectual property except as necessary to use the Service.
If you subscribe to a paid plan, you agree to pay all applicable fees as described at the time of purchase. Fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). All fees are non-refundable except as required by law or as expressly stated otherwise.
We reserve the right to change our pricing with at least 30 days’ notice. Price changes will take effect at the start of your next billing cycle following the notice.
If payment fails, we may suspend access to the Service after reasonable notice and an opportunity to update your payment information.
We will use commercially reasonable efforts to make the Service available, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for scheduled maintenance, updates, or circumstances beyond our reasonable control.
We will make reasonable efforts to provide advance notice of planned downtime when possible.
The Service is a monitoring tool, not a guarantee. ShipTight is designed to help detect issues in your web applications, but it does not guarantee that all issues will be detected or that your applications will be free from defects. You acknowledge that no automated monitoring solution can identify every possible issue.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless ShipTight and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your failure to obtain required consents from your end users.
By You. You may stop using the Service and close your account at any time.
By Us. We may suspend or terminate your access to the Service if you breach these Terms, if required by law, or if we discontinue the Service. Where practicable, we will provide reasonable notice before termination.
Effect of Termination. Upon termination, your right to use the Service ceases immediately. We will retain your Customer Data for 30 days following termination, during which time you may request an export. After that period, we will delete your Customer Data in accordance with our Privacy Policy.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.
Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and ShipTight regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
If you have questions about these Terms, please contact us at:
Email: legal@shiptight.app
Website: https://shiptight.app